Frequently Asked Questions
Why buy used?
Re-certified offers
advantages. Our average price on re-certified networking
equipment is less than half of the manufacturers’ list price.
We buy-back most equipment, so your hardware investment is better
protected. In stock orders ship immediately, no agonizing waiting
periods for “back ordered” parts.
What is the difference between "refurbished" and "used"?
All equipment, including new equipment, receives the same level of testing and inspection through Horizon Datacom's testing procedures. The difference between refurbished and used is simply cosmetics - and cost. We have an extensive process for cosmetic refurbishing, including replacing missing or broken parts, such as face plates. Items marked as "used" are fully tested and functional, but have not been refurbished. The cost is lower to you, if you can accept minor cosmetic imperfections. Our warranty remains the same. Only gear sold "As Is" is sold without our warranty.
What does “refurbished” mean
other than blowing off the dust?
Every piece of equipment is thoroughly inspected, tested, cleaned as it moves
through our re-certification process. Equipment that is cosmetically affected
will have plastics replaced, LED ’s
replaced, scratches removed and repainted.
What forms of payment do you take?
For Domestic orders:
- Wire Transfer
- COD
- Visa
- MasterCard
- American Express
- Discover
- Net Terms with Credit Application
- Government P.O.’s
For International orders:
Am I Taxable?
You are taxable only if your billing address resides within the
state of Ohio or Illinois. You may be exempt from this tax by
providing your State Certification Of Exemption via fax to (614)-847-1112.
Are Cisco software licenses transferable?
All Cisco software licenses are not
transferable.
Cisco's policy is that Software, whether Standalone
or Embedded, is not transferable, except where a listed exception
below applies, and except, of course, where Cisco's contract
expressly allows it. Any other transfers will require the payment
of a new license fee (see Global Price List). For products
where there is no separate line item for the Software (i.e.
the prices for both the Hardware and Software are bundled),
and therefore, a fee cannot be determined, an exception will
be made to allow for the transfer without the customer being
required to obtain a new license (the customer may be required
to pay an inspection fee), if (A) Software to be transferred
(i) will be under a support contract provided by either Cisco
or a Cisco-authorized support partner or (ii) is still supported
by Cisco; or (B) approval from the theatre Sales Controller
has been obtained.
Use of the Software will be governed by either the original
license terms and conditions in place between Cisco and the
original Software licensee or by the new license between Cisco
and the new user. Cisco may withhold its consent to any transfer
not conforming to this policy.
Do you buy used equipment?
Horizon Datacom will purchase your decommissioned or
surplus network equipment. Network equipment may be traded
in, purchased or consigned. For more information, please contact
us directly.
How are orders shipped?
Orders may be shipped via any FedEx or UPS service. FedEx
is our preferred carrier. For large orders, shipments via freight
may be arranged. The buyer pays for the shipping charges.
How do I check the status of my
online order?
After an order online is made, an email containing the order
confirmation will be sent. This email contains a link that
will allow your to check the status of your order. In the event
that you do not receive this email or have further questions,
please contact us directly.
How will I know if my order has shipped?
You will receive the tracking number, method of shipment,
and name of the carrier from our logistics manager by end of
business the same day your order is shipped. Should you need
to check the status of your order please contact
us directly.
