Warranty & Return Policy

Horizon Datacom Solutions appreciates your business. Great care has been taken to insure your order is accurate and in excellent condition. If for any reason you are not completely satisfied with your purchase, the following policies and procedures have been established to assist you and to help us promptly process your claim.

Please note that all equipment, unless otherwise stated, is guaranteed to be in excellent working condition. Horizon Datacom Solutions, Inc. does not guarantee compatibility, upgrade-ability, or any other functionality other than its intended use.

If you have a problem with your order, please contact us.

• Click here for instructions on obtaining warranty service.

Contact information:
If you purchased from a Horizon Datacom Solutions sales representative:

Call and speak with your sales representative:

1-800-227-2362 or 614-847-0400

or email: Sales@horizondatacom.com

If you purchased from our web site:

Call and speak with a customer service representative:

1-800-227-2362 or 614-847-0400

or email: webstore@horizondatacom.com

Return Policy
In Stock Items: If you need to return a defective product, you must notify Horizon Datacom Solutions, Inc. within the warranty period. Click here for warranty return procedures.

Horizon Datacom does not accept the return of non-defective products.

Sourced Items: If you request an item that is not in stock at Horizon Datacom Solutions, we may inform you that we can purchase the item through other sources, however, non-defective items cannot be returned and no refunds are available. Your sales representative will inform you prior to purchase if an item is not available in stock and sourced items will be approved by the purchaser. All items available on this web site are available in stock.

Warranty Policy
Our warranty protection is simple. For any end-user customer we cover Cisco, Extreme, Foundry Networks, and HP network hardware with a full 1 year warranty. All other equipment is covered by our standard 30 day warranty, unless otherwise noted*.

In addition, select equipment can be covered buy our full Horizon NMS service, with 24 hour technical support and advanced replacement. Click here for details.

Any equipment purchased from Horizon Datacom Solutions is guaranteed to be the equipment specified on the buyer's purchase order and is to be shipped in good physical and working condition. Horizon Datacom Solutions will, at its option, repair, replace or refund the purchase price of items found to be defective, within the previously stated limitations and with the following exceptions:

• Equipment determined by Horizon Datacom Solutions to have been ABUSED, MISUSED, ALTERED, NEGLECTED, LOST, or DAMAGED in shipment.
• Equipment offered on an "AS IS" basis.
• Equipment must be maintained with the software as delivered by Horizon Datacom Solutions.

* Due to Horizon Datacom Solutions non-guarantee of compatibility or upgrade-ability, the warranty provision excludes all Servers, Desktops, and Laptops. Unless otherwise stated these items will carry a thirty (30) day warranty from the date of sale.

ANY ATTEMPT TO REPAIR EQUIPMENT BY ANY COMPANY OR INDIVIDUAL BEFORE NOTIFICATION OF CLAIM TO HORIZON DATACOM SOLUTIONS WILL AUTOMATICALLY VOID ALL WARRANTIES AND ALL EXPENSES INCURRED ARE THE RESPONSIBILITY OF THE PURCHASER. This warranty is applicable to the original registered purchaser of the equipment from Horizon Datacom Solutions and is non-transferable. Equipment serial numbers must match Horizon Datacom Solutions, Inc. original sales order.

To Obtain Warranty Service
If any equipment shipped from Horizon Datacom Solutions is found to be defective during the warranty period, please contact Horizon Datacom Solutions, Inc. and have the following information available:

• Sales invoice number or Sales order number or Customer PO number
• Serial and part number(s) of the defective equipment
• Specific problem with product and reason for return
• Date of original purchase

If Horizon Datacom Solutions, Inc. determines that it is necessary to return the equipment, a Return Merchandise Authorization (RMA) number will be issued. If replacement equipment is sent, it will be shipped to the customer via our preferred carrier after the original equipment has been received by Horizon Datacom Solutions, Inc. In the event that advance replacement equipment is sent out, the customer will be billed for the replacement equipment. A credit will then be issued upon receipt of the original equipment.

Please Note: if any equipment returned as defective is found to be operable upon testing by Horizon Datacom Solutions, Inc. you will be charged a 25% restocking fee, plus all to-and-from shipping costs, with a minimum charge of $50.

RMA’s are valid for up to ten (10) days. If on the tenth business day from the issue of the RMA the equipment is not received or at least confirmation of shipping, such as a tracking number, is given the RMA will be voided. Any packages received not complying with these requirements will be denied and returned to the shipper at their expense. Any such credits and/or refunds will then also be subject to cancellation.

If a product, being returned is damaged while in transit, a refund will not be issued until after the claim has been settled with the carrier.

In Addition
Horizon Datacom Solutions, Inc. will not be responsible for any incidental or consequential damages resulting from any manufacturer's defects. We also recommend submitting warranty registration forms to the manufacturer to receive the best possible warranty service response. Failure to submit warranty registration forms will delay response from the manufacturer's field service personnel. Warranty upgrades on hardware/software are encouraged to improve response time and service duration.